Effective Date: March 26, 2026
Thurman Home Improvement (“Thurman Home Improvement,” “we,” “us,” or “our”) respects your privacy. When it comes to your personal information, we believe in transparency. This Privacy Policy explains what personal information we collect, how we use it, and the choices and rights available to you.
By using or accessing our website, services, forms, communication channels, or any features we provide (collectively, the “Services”), you confirm that you have agreed to the Terms of Service and have read and understood this Privacy Policy and our Cookie Policy.
You can find information about your rights and choices in Section 6 below. If you are located in a region with specific privacy laws, you may also find additional supplemental information at the end of this Privacy Policy.
For clarity, we use different terms in this Privacy Policy to describe the individuals who interact with our Services:
A “Visitor” is someone who visits or interacts with our website or online content.
A “Customer” is someone who contacts us for services, requests an estimate, schedules work, or enters into a service agreement with us.
An “End User” is someone who interacts with a Customer’s project or property in connection with our services, such as a homeowner, tenant, or authorized representative.
We also use different terms to describe our roles under applicable privacy laws:
“Thurman Controlled Information” refers to personal information for which we act as the data controller and determine the purposes and means of processing. This includes information about Visitors and Customers, as well as certain information automatically collected from End Users when they interact with our website.
“Customer Controlled Information” refers to personal information for which a Customer acts as the data controller. This includes any information a Customer provides to us about individuals connected to their project or property, such as names, addresses, or access instructions.
Below, we explain how we collect and use Thurman Controlled Information and the rights available to you. If you are an End User connected to one of our Customers’ projects, you should also review the Customer’s own privacy practices to understand how they handle Customer Controlled Information.
Table of Contents:
3. How we collect your information
4. How we use your information
5. How we disclose your information
7. How we protect your information
8. How we retain your information
11. Updates to this Privacy Policy
12. Who is Thurman Home Improvement?
- How does this Privacy Policy apply?
This Privacy Policy explains how we handle Thurman Controlled Information, including information provided by Customers when they contact us, request estimates, schedule services, or otherwise interact with our Services. It also covers information collected from Visitors who browse our website, information submitted through our contact forms, and information automatically collected from End Users when they interact with our website for security, analytics, and service improvement purposes.
We maintain separate internal policies for handling personal information related to our employees, contractors, and job applicants.
We use cookies and similar technologies. Our Cookie Policy describes how we use these tools and the choices available to you.
This Privacy Policy does not apply to Customer Controlled Information as described above.
• For Customer Controlled Information, Thurman Home Improvement acts as a data processor, service provider, or similar role under applicable law. This means we process Customer Controlled Information on behalf of, and according to the instructions of, the Customer. We may also use or disclose Customer Controlled Information:
to enforce our Terms of Service and other legal agreements;
to comply with legal obligations, including tax requirements, regulatory standards, or law enforcement requests; and
to meet industry requirements or contractual obligations related to the services we provide.
• Customers are responsible for ensuring that their collection and processing of Customer Controlled Information complies with applicable laws. If you are a Customer seeking information about how Thurman Home Improvement handles and protects Customer Controlled Information, please contact us for additional details.
- Information we collect
We collect various types of information about you and your device when you interact with our Services. This includes the following:
• Customer Information:
Information you provide when you contact us, request an estimate, schedule a service, or communicate with us. This may include your name, email address, phone number, property address, and details about the project or services you are requesting.
• Service and Project Information:
Information related to the work you ask us to perform, including descriptions of your property, photos you provide, notes about repairs or renovations, and any preferences or instructions you share with us.
• Payment Information:
If you pay for services, we may collect billing information such as your name, billing address, and limited payment details. Full payment card information is processed securely by our payment processor and is not stored by Thurman Home Improvement.
• Communication Information:
Information contained in emails, messages, phone calls, or other communications you send to us. This includes service inquiries, estimate requests, scheduling messages, and any other correspondence.
• Marketing Preferences:
Information about whether you wish to receive updates, promotions, or service reminders from us, including any opt‑out preferences.
• Technical and Site Usage Information:
Information automatically collected when you visit our website, such as IP address, browser type, device information, pages viewed, time spent on the site, referral pages, and general interaction data. This helps us improve our website and diagnose technical issues.
• Location Information:
If your device or browser settings allow it, we may collect general location information to help us understand where our website visitors are coming from and to improve service availability.
• Contact Information for Others:
If you provide contact details for another person in connection with a project (for example, a tenant, property manager, or co‑owner), we may collect and store that information as part of the service process.
• Survey and Feedback Information:
Information you provide if you participate in surveys, leave reviews, or share feedback about our services.
• Promotion Information:
Information you provide if you participate in any promotions, giveaways, or special offers we may run.
- How we collect your information
We obtain information about you from several different sources. We do this in three main ways:
• You provide some of it directly (such as when you contact us for an estimate or schedule a service).
• We collect some of it automatically when you visit or interact with our website (including through technologies like cookies).
• We receive some of it from third parties (such as payment processors or service partners involved in completing your project).
More detail is provided below.
a. Information you provide
When you use our Services, you may provide information to us in several ways. For example, when you request an estimate, schedule a service, or communicate with us, we collect the information you submit, including your contact details, property address, and project information. We also maintain your communication history and any marketing preferences you share with us.
You may also provide information by responding to surveys, submitting reviews, participating in promotions, or sending us photos or descriptions related to your home improvement project.
In some cases, we may require certain information for contractual or legal reasons. For example:
• we may need your property address to prepare an estimate or perform services; or
• we may need billing information to process payments for completed work.
If you choose not to provide required information, we may be unable to offer certain services or complete your project.
b. Information obtained from your use of our Services
When you visit our website, we automatically collect Site Usage Information about your activity and interactions. This may include your IP address, browser type, device information, pages viewed, time spent on the site, and general technical data. If your device settings allow it, we may also receive general location information.
Some of this information is collected using cookies and similar technologies. These tools help us understand how visitors use our website, improve performance, and maintain security. You can learn more about our use of cookies in our Cookie Policy.
c. Information obtained from other sources
We may receive information about you from third parties in connection with providing our Services. For example:
• If you make a payment, our payment processor may provide us with limited payment details, such as the last four digits of your card or the billing confirmation.
• If you work with a property manager, landlord, or contractor who coordinates services on your behalf, they may provide us with your contact information or project details.
• If you interact with us through a third‑party platform (such as a review site or referral service), we may receive information necessary to respond to your inquiry or fulfill your request.
Our payment processors handle your full payment information in accordance with their own privacy policies. We do not store or have access to complete payment card numbers.
- How we use your information
When we process your information pursuant to this Privacy Policy, we do so for the following purposes:
• Provision of our services.
We use your information to provide home improvement services, prepare estimates, schedule appointments, communicate about project details, and complete the work you request. This includes managing service records, project notes, and any photos or information you provide to help us understand your needs.
• Communicating with you.
We use your information to contact you about your project, send service‑related updates, respond to questions, and provide customer support.
• Surveys, feedback and promotions.
We may use your information to conduct surveys, request feedback, or administer promotions or special offers.
• Processing payments.
We use your information to receive payment for completed services. Payment card information is processed by our payment processor in accordance with their privacy policies.
• Marketing and service updates.
We may use your information to send you updates about our services, seasonal reminders, promotions, or other information we believe may be helpful. You may opt out of marketing communications at any time.
• Improving our services.
We analyze how customers interact with our website and services to improve our offerings, troubleshoot issues, and enhance the customer experience.
• Customizing your experience.
We may use your information to personalize communication, provide relevant service recommendations, or tailor your experience on our website.
• Security and fraud prevention.
We use certain information to maintain the safety, security and integrity of our website and business operations, including detecting or preventing fraud, unauthorized activity, or misuse of our services.
• Vendor and partner relationships.
We may use your information to manage relationships with service providers, subcontractors, and other third‑party partners who assist in delivering our services.
• Legal compliance.
We use and disclose information as required by applicable laws, regulations, or legal processes, including responding to lawful requests from authorities.
• Protection of rights.
We may use or disclose information to protect our rights, property, customers, or others, including in connection with resolving disputes or enforcing agreements.
• De‑identified information.
We may de‑identify information we collect so the information cannot reasonably identify you or your device. We may use or share de‑identified information for purposes such as improving our services, conducting research, or preventing fraud. We do not re‑identify de‑identified data.
- How we disclose your information
We may disclose information about you in the following circumstances:
• Vendors.
We disclose information to trusted vendors who perform services on our behalf. These include:
◦ Customer support vendors.
These vendors help us manage customer inquiries, scheduling tools, and communication systems. We may share information such as contact details and communication history so they can assist us in providing support.
◦ Marketing and communication vendors.
These vendors help us send service updates, reminders, and promotional messages. We may share contact information and basic service history so they can deliver these communications.
◦ Information technology vendors.
These vendors provide hosting, data storage, website functionality, and other technology services. We may share information such as contact details, service records, and technical usage data so they can support our operations.
◦ Safety and security vendors.
These vendors help us maintain the security of our website and business systems, including detecting suspicious activity or potential misuse. We may share limited technical or account‑related information for this purpose.
◦ Payment processors.
We transmit your Payment Information via an encrypted connection to our payment processors. These processors handle your full payment details in accordance with their own privacy policies. We may receive limited payment‑related information from them, such as confirmation of payment or the last four digits of your card.
◦ Professional advisors.
We may disclose information to our legal, financial, or compliance advisors when necessary to protect our business, meet legal obligations, or obtain professional guidance.
• Business partners.
We may disclose information to partners who assist in delivering or coordinating services, such as subcontractors, material suppliers, or referral partners. Information shared may include project details, property address, or contact information necessary to complete the work.
• Third‑party platforms and integrations.
If you interact with us through a third‑party platform (such as a review site, referral service, or scheduling tool), we may share or receive information necessary to fulfill your request or improve your experience.
• Following the law or protecting rights and interests.
We may disclose your information if we determine that such disclosure is necessary to comply with legal requirements, protect our rights or property, prevent fraud, or respond to lawful requests from authorities. Depending on the situation, we may disclose any of the information described in Section 2.
• Business transfers.
If Thurman Home Improvement is involved in a merger, acquisition, sale of assets, or similar business transaction, we may disclose relevant information as part of evaluating or completing the transaction.
- Your rights and choices
Where applicable law requires (and subject to any relevant exceptions or obligations under law), you may have the right to access, update, correct, or delete your personal information. You may also have the right to restrict or object to certain types of processing, or to request a copy of your information in a portable format.
If you wish to update or correct information you have provided to us, you may contact us directly using the information in Section 12. We may need to verify your identity before processing your request. If we cannot verify your identity, we may be unable to fulfill your request as permitted under applicable law.
Please note that, for technical reasons, there will likely be a delay in deleting your personal information from our systems when you ask us to delete it. We may also retain certain information as required by law, to protect our rights, resolve disputes, or enforce our agreements.
If we rely on your consent to process your personal information, you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing that occurred before the withdrawal.
You may choose not to receive marketing communications from us by following the unsubscribe instructions in our emails or by contacting us to update your preferences.
Our Cookie Policy explains how you can manage cookies and similar technologies used on our website.
If you believe your rights have been violated, you may have the right to file a complaint with a relevant supervisory authority, subject to applicable law.
If you are an End User whose information was provided to us by a Customer (such as a property owner, landlord, or contractor), you should contact that Customer directly to exercise your rights regarding information they control.
- How we protect your information
While no service is completely secure, we take reasonable steps to protect the personal information we collect. We maintain administrative, technical and physical safeguards that are intended to appropriately protect against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the personal information in our possession.
These measures may include the use of secure servers, encrypted connections when transmitting payment information, access controls, and routine monitoring of our systems for vulnerabilities. We also work with trusted service providers who follow industry‑standard security practices.
Although we strive to protect your information, no method of transmission or storage is completely free of risk, and we cannot guarantee absolute security.
- How we retain your information
We retain your information for as long as your account is active or for as long as needed to provide you with the Services. We also keep information for as long as necessary to fulfill the purposes described in this Privacy Policy, including complying with legal obligations, resolving disputes, protecting our rights, and maintaining business records.
The length of time we keep specific types of information depends on the nature of the information and why we collected it. Factors we consider include legal retention requirements, recommended industry practices, the time period during which a claim may be brought, and whether the information has been aggregated or de‑identified. For example, we may retain your contact information while your service history remains relevant, while routine communications may be kept for a shorter period.
If you discontinue services or your account becomes inactive, we may retain your information for a reasonable period in case you return or need records related to past work.
If you wish to request deletion of your information, you may contact us using the information in Section 12. We may need to verify your identity before processing your request. Certain information may be retained as required by law or for legitimate business purposes.
Please note that in the course of providing the Services, we may create, collect and/or maintain de‑personalized information, which we may retain indefinitely.
- Data transfers
Your personal information may be transferred to countries other than where you live, such as, for example, to our servers or service providers located in the United States. We also store certain information locally on the devices you use to access our website.
Your personal information may be transferred to countries that do not have the same data protection laws as the country in which you initially provided the information. In some cases, information stored or processed in another country may be accessible to law enforcement or government authorities under that country’s laws.
If we transfer personal information on an international basis, we take reasonable steps to ensure that appropriate safeguards are in place to protect your information. These safeguards may include contractual protections, secure transfer mechanisms, or reliance on service providers who follow recognized data protection standards.
If you would like more information about how we handle international data transfers, you may contact us using the details provided in Section 12.
- Data privacy practices
Because Thurman Home Improvement operates as a local service business within the United States, we do not participate in international data transfer frameworks such as the EU‑U.S. Data Privacy Framework or similar programs. However, some of our service providers may process or store information in other countries, and when this occurs, we require those providers to follow appropriate privacy and security practices consistent with applicable laws.
When your information is processed by a third‑party vendor, we expect those vendors to handle personal information responsibly and in accordance with their own published privacy policies. This includes maintaining appropriate safeguards, limiting how information is used, and complying with lawful requests from authorities only when required.
If you have questions about how your information is handled by our service providers or wish to understand what protections apply to your data, you may contact us using the details provided in Section 12. We will do our best to address your concerns and provide clarity about our data practices.
- Updates to this Privacy Policy
We’ll update this Privacy Policy from time to time to reflect changes in technology, law, our business operations or any other reason we determine is necessary or appropriate. When we make changes, we will update the “Effective Date” at the top of this page and post the revised version on our website. If we make material changes to the policy or to how we handle your information, we may provide additional notice, such as posting a prominent update on our website or contacting you directly before the changes take effect.
We encourage you to check back periodically to review this Privacy Policy for any changes since your last visit. Doing so will help you stay informed about how we collect, use and protect your information.
- Who is Thurman Home Improvement?
When we say “Thurman Home Improvement” (or “we,” “us,” or “our”), we mean Thurman Home Improvement LLC, a home‑renovation and remodeling business operating in the United States. We are the entity responsible for handling your personal information under this Privacy Policy.
If your place of residence or the location where services are performed changes, the Thurman Home Improvement entity responsible for your information will remain the same unless we notify you otherwise.
You have the right to lodge a complaint with a competent supervisory authority, subject to applicable law. Because we operate solely within the United States, complaints regarding privacy practices may generally be directed to your state’s consumer protection office or attorney general.
If you have questions, concerns, or requests related to this Privacy Policy or our handling of your information, you may contact us using the information below:
Thurman Home Improvement LLC
Carlisle, Kentucky
Email: thurmanhomeimprovement@outlook.com
Phone: (859) 473-5948
- How to contact us
If you have questions, comments or complaints about this Privacy Policy or our privacy practices, or if you would like to exercise your rights and choices, please contact us using the information below.
Thurman Home Improvement LLC
Attention: Privacy
Nicholas County, KY 40311
United States
Email: thurmanhomeimprovement@outlook.com
Phone: (859) 473-5948
If you contact us with a request regarding your personal information, we may need to verify your identity before responding. This helps ensure that we protect your information and handle requests appropriately.